Find out why →

You own the company.
So why does it feel
like the company
owns you?

Diagnosis first. Always.

Every symptom has a root cause.Find yours. Get the diagnosis.

You own the company. So why does it feel like the company owns you?

A business owner standing alone in a dim room

Which of these feels familiar?

Every important decision still comes back to me.My team is pulling in different directions.My managers wait for direction instead of taking ownership.I don’t have a clear, reliable picture of what’s really happening.Growth has stalled - and I don’t know why.Everyone is busy, but the important work still doesn’t get done.We spend too much time putting out fires.We have good people, but our results are inconsistent.As we grow, everything seems to get harder.

Every symptom has a root cause.Find yours. Get the diagnosis. →

Diagnosis first. Always.

Your processes. Your people.
Your system.

ProcessCritical Factors Frontwork

Process management. Operational processes digitized, including but not limited to customer service, sales pipeline, project management and client communications made available online.

PeopleCritical Factors Governance

Accountability management. Goals clarified, critical factors to success identified and allocated to appropriate members of the team, with objective, consistent and transparent performance monitoring for timely course correction.

CoreConfigured for your operation. Run by your team.

Your business processes made available to your entire team online.

Goals clarified, critical factors identified and allocated to named owners, scoreboards maintained, and a monthly management cadence, run by your team.

OperateEverything in CORE plus automation of routine processes.

Every routine step that can be automated is automated: assignments and handoffs, follow-ups and reminders, customer acknowledgments, requests for missing information, project progression.

Performance monitoring automated: results reported, variances calculated, and course corrections flagged to the responsible manager before the month is lost. Includes the Critical Factors Structural Exposure Diagnostic and Blueprint.

ProEverything in OPERATE plus AI monitoring, prediction and recommendations in real-time.

AI monitors every process, prioritizes the work, identifies patterns, interprets the evidence and recommends improvements.

AI monitors every critical factor, predicts where goals are in jeopardy, identifies patterns across the team, and coaches owners toward timely course correction. Includes the Critical Factors Structural Diagnostic and Blueprint.

See pricing →See the System →

Simple, not easy.

Seven steps. That's the whole system.Start for free. Go as deep as you want.
Do it yourself or have us do it for you.
Works with or replaces whatever you run today.

PIP IT!The guide. How to implement the seven steps.Critical FactorsStructural Exposure DiagnosticWhere your company is still entirely dependent upon you.Critical FactorsStructural Exposure BlueprintStep-by-step remediation for findings from the Structural Exposure Diagnostic, sequenced for maximum effectiveness.Critical FactorsStructural DiagnosticAn in-depth diagnostic of everything holding your company back from operating at its full potential.Critical FactorsStructural BlueprintStep-by-step remediation for findings from the Structural Diagnostic, sequenced for maximum effectiveness.Critical Factors Management SystemYour processes. Your people. You built the company with a vision. We build the operating system that runs it as envisioned.

Free - The foundation of the Critical Factors Management System7-Step PIP Checklist

Download the 7-Step PIP Checklist →

01Purpose
02Goal
03Engagement
04Strategy
05Accountability
06Performance Monitoring
07Timely Course Correction

See pricing →See the System →

You own the company.So why does it feellike the companyowns you?

Which of these feels familiar?

You own the company.
So why does it feel
like the company
owns you?